Guides for restaurant owners: replying to Google reviews

Practical, plain-English help with Google reviews, written for busy restaurant owners. No jargon and no made-up statistics: where we quote Google or UK law, we link to the source.

• How to reply to a bad Google review (for restaurants)

  A calm, step-by-step way for restaurant owners to reply to a bad Google review, with wording you can copy and the mistakes to avoid.

• Google review reply examples for restaurants: 24 templates you can copy

  24 ready-to-use Google review replies for restaurants, from 5-star thank-yous to slow service, cold food and allergy complaints. Copy, personalise and post.

• Should restaurants reply to Google reviews?

  Should your restaurant reply to Google reviews, including the good ones? What Google itself says, when a reply helps, and how to keep up without it taking over your week.

• How to reply to a 1-star review without making it worse

  The replies that turn a 1-star review into a bigger problem, and the calm, short replies that don't. With examples for restaurants.

• Free review reply generator for restaurants

  Paste a Google review and get 3 suggested replies in seconds. Free, no sign-up, and it runs in your browser, so nothing you paste is sent anywhere.