Google review reply examples for restaurants: 24 templates you can copy

Thank you so much, [name]! We're delighted you enjoyed your evening, and we hope to see you again soon. [Your name], [role]

Thank you, [name]! The [dish] is one of our favourites too, so it's lovely to hear it hit the spot. We'll pass your kind words on to the kitchen. [Your name], [role]

Thank you for such a kind review, [name]. We'll make sure the whole team sees this, because it means a lot to them. We look forward to welcoming you back. [Your name], [role]

Thank you, [name], and we're so glad we could be part of your [birthday / anniversary / celebration]. It was a pleasure to have you with us. [Your name], [role]

Thank you for giving us a try, [name]! We're really pleased your first visit went so well, and we hope it's the first of many. [Your name], [role]

Thank you, [name]! It's always good to see you, and we really appreciate you taking the time to write this. See you next time. [Your name], [role]

Thank you for the lovely review, [name]. We're glad you enjoyed [the food / your evening], and we hope to see you again soon. [Your name], [role]

Thank you, [name]. We're so glad you enjoyed the [dish], and thanks for the honest note about [the wait / the noise]. We've passed it on and we're looking at it. [Your name], [role]

Thank you for the helpful feedback, [name]. It's good to hear what we're getting right, and we've taken your suggestion about [their suggestion] on board. [Your name], [role]

Thank you, [name]. We're glad you enjoyed it, even on one of our busiest nights. Sorry things were a bit slower than usual, and we hope to see you on a quieter evening soon. [Your name], [role]

Thank you for your feedback, [name]. We're glad you enjoyed the food, but we're sorry you were kept waiting. We're looking at how we pace things at busy times, and we hope you'll give us another try. [Your name], [role]

Thanks for taking the time to write this, [name]. We're glad you liked the room, but sorry the [dish] wasn't up to scratch. We've shared your comments with the kitchen. [Your name], [role]

Thank you for the honest review, [name]. We're sorry it didn't feel like good value on this visit. We've passed your thoughts on, and if you'd like to tell us more, please get in touch at [your email or phone]. [Your name], [role]

Thank you for coming in, [name]. We'd love to know what would have made your visit even better, so please drop us a line at [your email or phone] if you have a moment. [Your name], [role]

Thank you for letting us know, [name], and we're sorry you waited so long. That's not good enough, and we're looking at how we run busy services. Please get in touch at [your email or phone] if you'd like to talk it through. [Your name], [role]

We're sorry, [name]. Your food should have arrived hot and as described, and it didn't. We've shared this with the kitchen. We'd like to hear more, so please contact us at [your email or phone]. [Your name], [role]

Thank you for telling us, [name]. We're sorry you didn't feel well looked after, because everyone should feel welcome here. We've talked it through with the team. Please get in touch at [your email or phone] so we can hear more. [Your name], [role]

Thank you for raising this, [name], and we're sorry. We've looked into it straight away and we're checking our cleaning routines. Please contact us at [your email or phone] if you'd like to tell us more. [Your name], [role]

We're sorry about the mix-up with your [booking / order], [name]. That's frustrating, and we'd like to understand what went wrong. Please get in touch at [your email or phone]. [Your name], [role]

Thank you for your review, [name]. We're sorry to hear this, and we'd really like to understand what happened. We couldn't match the details to a visit, so please contact us at [your email or phone] and we'll look into it. [Your name], [role]

Thank you for letting us know, [name]. We're very sorry, and we take anything like this seriously. Please contact us directly at [your email or phone] so we can look into it properly. [Your name], [role]

We're so sorry to hear you were unwell, [name]. We'd like to look into this carefully, so please get in touch at [your email or phone] and we'll make sure the right person picks it up. [Your name], [role]

Thank you for your review, [name]. We're sorry to read this. As it's something we want to handle properly, please contact us directly at [your email or phone]. [Your name], [role]

Thank you for the rating, [name]! If you ever want to tell us more about your visit, we'd love to hear it. [Your name], [role]