Every Google review answered. In your voice. Within 24 hours.

Review Rota replies to your restaurant's Google reviews for you. Anything tricky, like a bad review or a sensitive complaint, waits for your go-ahead first.

Get 3 free repliesSee pricing

No contract. No password shared. Early price £39 a month.

ExampleDubai cafe
★★★★★

My coffee arrived cold and nobody came to check on me the whole time I was there. Disappointing. – Sara

Our reply

Sara, I'm really sorry. A cold coffee and nobody checking on you isn't the visit we want anyone to have, and you deserved better. I'd like to hear more and put it right, so please email me with the date of your visit and I'll look into it personally. Thank you for telling us.

— Karim, Manager

Send us your restaurant. We'll reply to 3 reviews free.

Tell us your restaurant's name and area. We'll pick three of your recent unanswered Google reviews and write replies you can copy and post yourself. No card, no catch, and you're under no obligation.

We'll only use these details to send your 3 replies and one follow-up. See our privacy notice.

Set up by email. Then it just happens.

Everything is done by email — no calls or meetings.

  1. 1

    Tell us about your restaurant.

    We email you a short questionnaire: who signs the replies (e.g. "Marco, Head Chef"), anything we should never mention, and how guests can reach you privately.

  2. 2

    Add us as a Manager.

    We email simple instructions: in your Google Business Profile, go to Settings > People and access and add our email as a Manager. Never Owner, and you never share a password. You can remove us in two clicks.

  3. 3

    We reply within 24 hours.

    Each reply is genuine, mentions something real from the review, and is checked before it goes out.

  4. 4

    You approve the tricky ones by email or WhatsApp.

    Every 1–2 star review, and anything about allergies, illness, staff or legal matters, comes to you by email or WhatsApp first. Reply "OK" or tell us what to change.

  5. 5

    A monthly summary by email.

    What got answered, and what diners keep mentioning.

Why owners use a service, not an app

  • A real check on every reply, not just a button
  • You stay in control of anything negative
  • No new app, login or calls — just email
  • Replies that sound like your restaurant, not a template

What a good reply looks like

Three real owner replies to Google reviews, from three different countries.

UK
★★★★★

Review

Really good service, nice staff very attentive. Dinner was good meat was quality 1-2 more roasties would have been great but I guess they want you to leave space for dessert which sadly was extremely disappointing. Crumble lacked any flavour at all tasted like water but got eat still. Overall not bad and would go back…

Owner's reply

Thank you for the 4 stars, Tom. Sorry to hear the crumble lacked flavour. I have passed all your comments to the kitchen team. We hope to see you again to make it a 5 star next time.

USA
★★★★★

Review

…Both my daughter (the runner) and husband ordered the spaghetti based on reviews and did not find them "amazing" or otherwise noteworthy. I make it better at home. I ordered the calamari and it was cooked but not crisp. They were out of the local beer my husband ordered. Service was slow, a reflection of the volume of customers and the shortage of staff…

Owner's reply

Thank you for your feedback, Jess. We're sorry to hear that your experience didn't meet your expectations. We appreciate your comments about the spaghetti and calamari, and we will work on improving those dishes. We also apologize for the slow service and the beer shortage. Your input is valuable, and we hope to do better in the future.

Dubai (UAE)
★★★★★

Review

Absolutely stunning restaurant! The atmosphere and interior design are incredible — we truly felt like we were somewhere in Greece or Mykonos. The food was absolutely delicious, and the service was impeccable…

Owner's reply

Dear Layla, Thank you so much for your wonderful review! We're delighted to hear that you had such a memorable experience at Olea. We're especially happy that our atmosphere and Greek-inspired interior made you feel as though you were in Greece or Mykonos. It's wonderful to know that you also enjoyed our delicious food and impeccable service… Warm Regards, Olea Team

Real replies from restaurants on Google, shared as examples of good practice. Names changed.

Examples of our work

How we'd reply, in your restaurant's voice. Example reviews.

UK pubExample
★★★★★

Review

Best Sunday roast we've had in ages. Crispy roast potatoes, proper gravy, and such a friendly welcome from the moment we walked in. We'll definitely be back! – Hannah

Our reply

Thank you so much, Hannah! We're thrilled the roast hit the spot, and the kitchen will be very pleased to hear about the gravy. A warm welcome is what we're all about, so it's lovely to know you felt it from the door. See you for another Sunday soon. — Dan, General Manager

US dinerExample
★★★★★

Review

The burger was great, honestly one of the best around. But we waited nearly 45 minutes for a table on a Friday night, which took the shine off. – Mike

Our reply

Thanks, Mike, and we're really glad the burger lived up to it. Friday nights are our busiest, and the wait can stretch, so we're sorry it took the shine off your evening. If you can, do try us on a weekday: it's much quieter and you'll be seated quickly. We'd love to have you back. — Rosa, Owner

Dubai cafeExample
★★★★★

Review

My coffee arrived cold and nobody came to check on me the whole time I was there. Disappointing. – Sara

Our reply

Sara, I'm really sorry. A cold coffee and nobody checking on you isn't the visit we want anyone to have, and you deserved better. I'd like to hear more and put it right, so please email me with the date of your visit and I'll look into it personally. Thank you for telling us. — Karim, Manager

One simple plan

Prices in

Review Rota monthly plan

Early price: £39 a month per restaurant, billed in pounds (GBP)

Early price: keep it as long as you stay subscribed.

Launch offer: Tripadvisor free for 6 months with code TRIPADVISOR6. First 10 restaurants.

14-day money-back guarantee: not happy in the first 14 days? Email us for a full refund, no questions asked, and we remove our access to your profile.

  • 1 restaurant
  • Every new Google review answered within 24 hours, in your voice
  • 1–2 star replies sent to you by email for approval first
  • Monthly summary
  • Everything by email — no calls or meetings
  • No contract, cancel any time
  • You invite hello@reviewrota.com as a user in your Tripadvisor Management Center. No passwords shared.
  • We reply to every Tripadvisor review in your voice, with the same approval rules as Google: 1–2 star and sensitive reviews come to you first.
  • Tripadvisor checks replies before they go live, which usually takes up to 48 hours.
  • You'll need a claimed Tripadvisor listing (claiming is free).
Get startedQuestions? Email us

Secure checkout by Stripe. You pay monthly from day one, with a 14-day money-back guarantee.

Own 3 or more restaurants? Get 10% off each. Email us.

No VAT is charged.

Coming soon

WhatsApp replies

Soon we'll answer your customers' WhatsApp messages too, in your restaurant's voice, so nobody's left waiting. Want to hear when it's ready? Just mention it when you email us.

Is your website letting your reviews down?

Great reviews send people to your website. If the menu is an old PDF, booking is hard to find or it's slow on a phone, they go elsewhere. We also build and refresh restaurant websites: a fast, mobile-friendly site with your menu, a booking link, opening hours and your Google reviews.

Ask us about your website

Every site is quoted individually. Tell us what you have and we'll come back with a price.

FAQ

Do you need my Google password?

No. You add us as a Manager on your Business Profile. You keep full ownership and can remove us at any time.

Which review sites do you cover?

Google is included in the plan. Tripadvisor replies are an optional add-on at £19 a month. You invite us as a user in your Tripadvisor Management Center, so you never share a password. We don't cover other sites, such as Trustpilot, yet.

Are the replies written by AI?

Yes. Every reply is drafted by our AI, which learns your restaurant's voice from your past replies, then checked by a real person at Review Rota before it's posted, every time. Nothing goes out unchecked, and 1–2 star or sensitive reviews come to you for approval first.

Do I need to get on a call?

No. Everything is done by email — setup, approvals and your monthly summary.

Will the replies sound like a robot?

We draft with AI and check every reply against your tone guide and our checklist before it's posted. Replies are short, specific and signed off with a name from your restaurant.

Do I have to approve every reply?

No. For the first two weeks we can send you everything if you like. After that, 3–5 star replies go out without needing your approval, and anything 1–2 stars still comes to you first.

What happens with a bad review?

We thank them, acknowledge the problem, apologise where it's fair and invite them to get in touch privately. We never blame staff, argue, share booking details or accuse anyone of writing a fake review. You see and approve it before it goes out.

Can you remove bad reviews or write good ones?

No. We never write, buy or encourage fake reviews. If a review breaks Google's rules, we'll help you report it through Google.

How quickly do replies appear?

We post within 24 hours. Google checks replies before showing them; most appear within minutes but Google says some can take longer. On Tripadvisor, replies are checked by Tripadvisor first and usually go live within 48 hours.

Is there a contract?

No. Monthly, cancel any time. When you leave, remove our Manager access (and our Tripadvisor access, if you have it) — we'll remind you — and the replies stay on your profile.

What if I'm not happy?

Email us within 14 days of paying and we'll refund you in full, no questions asked, and remove our access to your profile.

Do you work with groups?

Yes. Each restaurant has its own plan (£39 a month). Own 3 or more? Get 10% off each — email us to set it up.

Which areas do you cover?

Restaurants anywhere with a Google Business Profile. Everything is done online.

What about my data?

See our privacy notice. We only use review and contact details to provide the service.